Last Updated: 30th April, 2026
At Food For Life, we are committed to delivering fresh, high-quality products. If you are not satisfied with your purchase, we’re here to help within the guidelines below.
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1. General Return Policy
Due to the nature of food products, returns are only accepted under specific conditions to ensure safety and quality standards.
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2. Eligible Returns
You may request a return or refund if:
- The product received is damaged or defective
- The incorrect product was delivered
- The product is expired or unfit for consumption
Requests must be made within 48 hours of delivery.
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3. Non-Returnable Items
We do not accept returns for:
- Opened or used food products
- Products stored incorrectly after delivery
- Change of mind purchases
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4. Refund Process
Once your request is approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days
In some cases, we may offer a replacement instead of a refund.
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5. Proof Requirement
To process your request, we may require:
- Order number
- Photos of the product
- Description of the issue
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6. Delivery Issues
If your order is missing items or arrives damaged, please notify us within 48 hours of delivery.
We are not responsible for delays caused by third-party delivery services; however, we will assist in resolving any issues where possible.
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7. Contact for Returns
To request a return or refund, please contact us:
- Email: [email protected]
- Phone: 011 613 1012
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8. Important Notes
- All claims are subject to verification
- We reserve the right to refuse refunds if policy conditions are not met
- This policy complies with applicable consumer protection guidelines