Refund & Return Policy

Last Updated: 30th April, 2026

At Food For Life, we are committed to delivering fresh, high-quality products. If you are not satisfied with your purchase, we’re here to help within the guidelines below.

1. General Return Policy

Due to the nature of food products, returns are only accepted under specific conditions to ensure safety and quality standards.

2. Eligible Returns

You may request a return or refund if:

• The product received is damaged or defective
• The incorrect product was delivered
• The product is expired or unfit for consumption

Requests must be made within 48 hours of delivery.

3. Non-Returnable Items

We do not accept returns for:

• Opened or used food products
• Products stored incorrectly after delivery
• Change of mind purchases

4. Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days

In some cases, we may offer a replacement instead of a refund.

5. Proof Requirement

To process your request, we may require:

• Order number
• Photos of the product
• Description of the issue

6. Delivery Issues

If your order is missing items or arrives damaged, please notify us within 48 hours of delivery.

We are not responsible for delays caused by third-party delivery services; however, we will assist in resolving any issues where possible.

7. Contact for Returns

To request a return or refund, please contact us:

• Email: support@foodforlife.co.za
• Phone: 011 613 1012

8. Important Notes

• All claims are subject to verification
• We reserve the right to refuse refunds if policy conditions are not met
• This policy complies with applicable consumer protection guidelines